Topic 1 Introduction to communications skills
Topic 2 Elements of communication
. Topic 3 Function of Non- verbal communication
Topic 4 Effective communication
Topic 5 Oral Communication
Topic 6 Listening and speaking skills
Topic 7 Writing skills
Topic 8 Building confidence and identifying your own strength in communication (Role plays and group presentations)
Topic 9 Managing conversations more effectively
Duration of Unit: 40 hours
Unit Description
This unit covers the competencies required in meeting communication needs of clients and colleagues and developing, establishing, maintaining communication pathways and strategies. It also covers competencies for conducting interview, facilitating group discussion and representing the organization in various forums.
Summary of Learning Outcomes
1. Utilize specialized communication skills processes
2. Develop communication strategies
3. Establish and maintain communication pathways
4. Promote use of communication strategies
5. Conduct interview
6. Facilitate group discussion
7. Represent the organization